Genpio

Privacy Policy

Genpio's privacy policy explains how we collect, use, and protect your personal data when using our AI livestream selling platform. Learn about data encryption, consent-based avatar cloning, and your privacy rights.

Last updated: April 8, 2026

At Genpio ("we," "our," or "us"), we are committed to ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI avatar livestreaming platform, website, and related services (collectively, the "Services").

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when you register for an account, make a purchase, or interact with our Services:

  • Full name, email address, and phone number
  • Company name, job title, and business address
  • Account login credentials
  • Billing information and payment details (processed securely via third-party payment processors)
  • Profile photos or images uploaded for AI avatar creation

1.2 Usage and Technical Data

We automatically collect certain technical information when you access or use our Services:

  • IP address, browser type, operating system, and device identifiers
  • Pages visited, features used, and time spent on the platform
  • Livestream session data, including duration, platform connections, and performance metrics
  • Crash reports, error logs, and diagnostic data
  • Referral URLs and search terms used to find our Services

1.3 AI-Generated Content Data

When you use our AI avatar and livestreaming features, we may process:

  • Voice samples and facial data used to generate your AI avatar
  • Scripts, prompts, and conversation flows you create
  • Livestream recordings and chat interaction logs
  • Audience engagement data and analytics from connected platforms

2. How We Use Your Information

We use the information we collect for the following purposes:

  • <strong>Service delivery:</strong> To create and manage your account, generate AI avatars, facilitate livestreams, and provide customer support
  • <strong>Improvement:</strong> To analyze usage patterns, improve our AI models, and enhance platform features and performance
  • <strong>Communication:</strong> To send account notifications, service updates, security alerts, and promotional content (with your consent)
  • <strong>Billing:</strong> To process payments, manage subscriptions, and send invoices
  • <strong>Compliance:</strong> To comply with legal obligations, enforce our terms, and protect against fraud or abuse
  • <strong>Analytics:</strong> To generate aggregated, anonymized insights about platform usage and trends

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data in the following limited circumstances:

  • <strong>Service providers:</strong> Trusted third parties who help us operate our platform (cloud hosting, payment processing, email delivery, analytics)
  • <strong>Livestream platforms:</strong> When you connect accounts (e.g., TikTok, YouTube, Facebook), we share necessary data to facilitate your livestreams
  • <strong>Legal requirements:</strong> When required by law, regulation, legal process, or governmental request
  • <strong>Business transfers:</strong> In connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity
  • <strong>With your consent:</strong> When you explicitly authorize us to share your information with a third party

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. Specific retention periods include:

  • <strong>Account data:</strong> Retained for the duration of your account, plus 30 days after deletion request
  • <strong>Billing records:</strong> Retained for 7 years to comply with tax and accounting regulations
  • <strong>Livestream recordings:</strong> Retained according to your plan settings; automatically deleted after the configured retention period
  • <strong>AI avatar data:</strong> Deleted within 90 days of account termination or upon request
  • <strong>Usage logs:</strong> Retained for up to 12 months for analytics and troubleshooting

5. Data Security

We implement industry-standard security measures to protect your information, including:

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and enable 2FA on your account.

  • End-to-end encryption for data in transit (TLS 1.3) and at rest (AES-256)
  • Regular security audits and vulnerability assessments
  • Access controls and role-based permissions for internal staff
  • Secure cloud infrastructure with redundancy and disaster recovery
  • Two-factor authentication (2FA) available for all accounts

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • <strong>Access:</strong> Request a copy of the personal data we hold about you
  • <strong>Correction:</strong> Request correction of inaccurate or incomplete data
  • <strong>Deletion:</strong> Request deletion of your personal data, subject to legal retention requirements
  • <strong>Portability:</strong> Receive your data in a structured, machine-readable format
  • <strong>Objection:</strong> Object to processing based on legitimate interests or direct marketing
  • <strong>Withdrawal of consent:</strong> Withdraw consent for optional data processing at any time

To exercise any of these rights, please contact us at

. We will respond within 30 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by relevant authorities, to protect your data during international transfers.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, via email. Your continued use of our Services after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email:

Website: