Genpio FAQ

Q: How quickly can I go live?

Under 10 minutes. Pick an avatar, set up your stage, import your products, and start streaming.

Q: Do I need technical skills?

No. Our drag-and-drop studio and auto script generation make it easy for anyone to go live - whether you're a solo seller or a large team.

Q: What do I need before my first stream?

Three things: a product list, an account on the platform you want to stream to, and about ten minutes. You do not need a camera, a studio, a host, lighting, or any video editing experience. Genpio supplies the avatar, the voice, the stage and the script, and writes that script from the catalogue you upload.

Q: Which platforms are supported?

TikTok, Instagram, Facebook, YouTube, Shopee, AliExpress, and 19+ more. Stream to all of them simultaneously from one dashboard.

Q: Can I stream to several platforms at once?

Yes. One dashboard drives every destination at the same time. Multi-livestream mode runs your avatar on TikTok, Instagram, Facebook, YouTube, Shopee, AliExpress and 19+ other platforms simultaneously, each with its own live chat, instead of making you choose one channel per session.

Q: Does the AI actually sell?

Yes. Your AI avatar presents products, answers customer questions in real time, and guides viewers to purchase - consistently, 24/7.

Q: How does the avatar answer viewer questions?

It reads the live chat and replies out loud, inside the stream. Every answer is grounded in the product catalogue, FAQs and selling points you imported, so the avatar quotes your real prices, specs and variants rather than improvising them. That grounding is what separates a selling avatar from a talking one.

Q: How fast does the avatar respond?

Under 200 milliseconds from comment to spoken reply. That is fast enough to read as conversation rather than lag, which matters commercially: a viewer who asks about sizing or shipping and waits several seconds has usually scrolled on before the answer arrives.

Q: Can I control what the avatar says?

Yes, line by line. Genpio drafts a script from your catalogue and you can rewrite any part of it, pin phrases the avatar must use, and rule out ones it must never say. Full script control is included on every plan rather than reserved for enterprise contracts.

Q: How many streams can run at once?

Hundreds, all driven by one model. There is no per-stream studio to book or operator to staff, so the tenth and the hundredth concurrent stream are a plan change rather than a hiring decision. Stream hours are the unit you buy; concurrency is how you choose to spend them.

Answers to the questions people ask about AI livestream selling with Genpio: go live in under 10 minutes, stream to TikTok, Instagram, Shopee, YouTube and 19+ platforms at once, sell in 85+ languages, get sub-200ms replies to live chat, clone a face and voice with consent, and pay usage-based pricing with no free trial but a refundable paid one-hour trial. Covers the in-house avatar and voice models, the published training corpora, the no-key public API, and the MCP servers for ChatGPT and Claude.