Genpio

Cookie Policy

How Genpio uses cookies and similar technologies to improve your experience on our AI livestream platform. Manage your cookie preferences and learn about the data we collect.

Last updated: April 8, 2026

This Cookie Policy explains how Genpio ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website and use our AI avatar livestreaming platform (collectively, the "Services"). It explains what these technologies are, why we use them, and your rights to control their use.

1. What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to the site owners. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remain on your device for a set period or until you delete them).

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the operation of our platform. They enable core functionality such as:

These cookies cannot be disabled as the Services would not function properly without them.

  • User authentication and session management
  • Security features and fraud prevention
  • Load balancing and server routing
  • Remembering your cookie consent preferences

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting anonymous, aggregated data. They allow us to:

We use tools such as Google Analytics and Mixpanel for this purpose. Data collected is anonymized and used solely to improve our Services.

  • Measure page views, session duration, and bounce rates
  • Identify the most and least popular features
  • Understand user navigation patterns and pain points
  • Monitor platform performance and loading times

2.3 Functional Cookies

These cookies remember choices you make to provide a more personalized experience:

  • Language and region preferences
  • Dashboard layout and display settings
  • Recently accessed features or livestream configurations
  • Theme preferences (light/dark mode)

2.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure their effectiveness. They may be set by us or by third-party advertising partners and can:

We only use marketing cookies with your explicit consent.

  • Track your browsing activity across websites
  • Build a profile of your interests for targeted advertising
  • Limit the number of times you see a specific ad
  • Measure the effectiveness of advertising campaigns

3. Third-Party Cookies

Some cookies on our platform are placed by third-party services that we use to enhance your experience. These third parties have their own privacy and cookie policies. Key third-party providers include:

  • <strong>Google Analytics:</strong> Website traffic analysis and user behavior insights
  • <strong>Stripe:</strong> Secure payment processing
  • <strong>Intercom / Crisp:</strong> Live chat and customer support
  • <strong>Meta Pixel / TikTok Pixel:</strong> Advertising measurement and conversion tracking (with consent)
  • <strong>Cloudflare:</strong> Security, performance optimization, and CDN services

4. Similar Technologies

In addition to cookies, we may use similar tracking technologies:

  • <strong>Local storage:</strong> Stores data locally in your browser for platform settings and preferences
  • <strong>Session storage:</strong> Temporarily stores data for the duration of your browser session
  • <strong>Pixel tags (web beacons):</strong> Small transparent images used to track email opens and web page visits
  • <strong>Fingerprinting:</strong> We do not use browser or device fingerprinting techniques

You have control over how cookies are used on our platform:

When you first visit our website, a cookie consent banner will appear allowing you to accept or customize your cookie preferences. You can update your preferences at any time through our cookie settings.

5.2 Browser Settings

Most web browsers allow you to manage cookies through their settings. You can typically:

Please note that blocking or deleting certain cookies may affect the functionality of our platform and degrade your experience.

  • View all cookies stored on your device
  • Delete specific cookies or clear all cookies
  • Block cookies from specific websites or all websites
  • Set your browser to notify you when a cookie is being set

You can opt out of specific third-party cookies through these tools:

Google Analytics:

Google Analytics Opt-out Browser Add-on

General advertising:

Your Online Choices

DAA opt-out:

Digital Advertising Alliance

The retention period for cookies varies depending on their purpose:

  • <strong>Session cookies:</strong> Deleted when you close your browser
  • <strong>Authentication cookies:</strong> Up to 30 days (or until you log out)
  • <strong>Preference cookies:</strong> Up to 12 months
  • <strong>Analytics cookies:</strong> Up to 24 months
  • <strong>Marketing cookies:</strong> Up to 12 months

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email:

Website: